Past experience:
Used service 2019. Stuff was in storage in AK → CA
Pods - They dropped off and picked up the pod, she loaded and unloaded
Hypothetical future use:
Used friends in past, but probably tapped that out
Hate moving, so would consider
Search Method: Would google to find
Services: Wouldn’t want help packing
Estimate: listing is even knowing it could change, is helpful
Appealing Characteristics: professional, organized, trustworthy
Beat a quote: Would consider it
Pain points or wishes: Expensive
Past experience:
Used Salvation Army to pick up used furniture before.
Planned future use:
Just signed up for one, moving in one month
Search Method:
Google, looked at the top three
Checked reviews
Looked for a modern website
Estimate:
Did do the quote, but looking back, would have preferred if an estimate was given, even if it is subject to change.
Services:
Just needed a basic truck and some muscle
Appealing Characteristics:
Flexible, trustworthy (pricing is secondary to this)
Heard horror stories of companies quoting a time estimate, then workers taking their time and charging more.
What info was asked:
What size (one br studio) Major appliances?
Distance
Surcharge bc covid and gas prices (seemed annoyed)
Pain points or wishes:
Would have liked a contract, everything was verbally agreed
Past experience:
2019 and 2020, used task rabbit
Only needed help with a few things moving downstairs and a car.